Payments & Cancellations

General Information

Payment Policy

The practice requires patients to pay at each visit when treatment is carried out. Payment methods we accept are Credit and Debit Cards.

Emergency Appointments

If you are registered with us and have a dental emergency, please call as early as possible during practice opening times.  We will do our best to have you seen within 24 hours. If you require emergency treatment out with our practice opening hours, please contact NHS24 on 111.

Failed Appointments & Short Cancellations

We require at least 24 hours notice if you wish to cancel or reschedule your appointment.  If you fail to attend, cancel with less than 24 hours notice or show up late to your appointment where treatment can no longer be carried out, you will be charged a fee of £50 per 30 minutes of appointment time.

Exemptions

People automatically entitled to free NHS dental treatment in Scotland are:

• Anyone under 26 years old
• Pregnant women and nursing mothers

Others on low incomes may be able to get help. More information is available in the following publications:

• Information leaflet on NHS dental charges - HCS2 (November 2018).
• Information booklet on entitlements for NHS charges - HCS1 (November 2018)

You can check if you are entitled to help with NHS dental costs by using this quick checker on the gov.uk website. Those not entitled to free NHS dental care will need to pay 80% of the cost of NHS dental treatment up to a maximum of £384 per course of treatment.